Missing balance, stuck withdrawal, or just a question — send it over and a real person answers.
Monday – Saturday, 8:00 AM – 6:00 PM EAT
Expect a reply inside a day, not a week.
Call for anything urgent — a chat task that didn't credit or a stuck M-Pesa withdrawal. Email works fine for general feedback or inquiries from businesses in Kenya wanting to outsource chat support. Either way, a real person on our Nairobi team reads it.